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Returns

Not satisfied with your purchase? No worries! You have the right to return it within 14 calendar days after you’ve received it. Only the costs of return are for you.

If you want to return an item, please notify us at welcome@coziness.be within 14 days after you've received your order. Items must be in unused and unopened condition, including the original packaging.
Once you have requested a return, your returned package must reach us within 7 days.
Return costs are carried by the customer. You can choose your own shipping method, but we strongly recommend shipping with tracking option, as you are responsible for the package until it reaches our office (Coziness, Frankrijkstraat 15/101, 9290 Berlare, Belgium). Lost returns will not be refunded.

If the item you return is damaged or the packaging is missing, we can hold you liable for the depreciation that the good has suffered as a result and claim compensation for it that is proportional to this depreciation. (article VI.51 §2 WER).

As soon as we received the goods in the conditions according to the return policy,  the credit will automatically be applied to the original method of payment within a certain amount of days.